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Cancellation Policy

Right of Revocation

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party you have designated, who is not the carrier, took or has taken possession of the goods.

In order to exercise your right of revocation, you must inform us (Vier GmbH, Marktstr. 1, 97355 Rüdenhausen, phone: +49 15120553888, email: by means of a clear declaration (e.g. a letter sent by mail or an email) of your decision to withdraw from this contract. You may use the attached sample cancellation form if you wish, but this is not a requirement.

In order to comply with the revocation period, it is sufficient for you to send the notice exercising your right of revocation before expiry of the revocation period.


Consequences of cancellation

If you revoke this agreement, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we receive notice of your revocation of this agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse to refund you until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case at the latest within fourteen days of the date on which you inform us of the revocation of this contract. This deadline is met if you dispatch the goods before expiry of the fourteen day deadline.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods which is not necessary for checking the quality, properties and functioning of the goods.

Please fill out the form below to request a cancellation.